THE COMPANY
Pepsi-Cola North America, headquartered in Purchase, N.Y., is the refreshment beverage unit of PepsiCo Beverages and Foods North America, a division of PepsiCo, Inc. Pepsi-Cola was created at the turn of the century by Caleb Bradham, a pharmacist in New Bern, NC. Today, with a broad-based lineup of carbonated and non-carbonated product offerings, Pepsi-Cola North America is the industry’s fastest-growing total beverage company.

THE CHALLENGE
Pepsi-Cola has used the Field Ready Process since 1992. The process has worked well introducing an array of products over the years. Despite updating in 1997, the Field Ready process became no longer as effective as it could be. Users recognized the Field Ready process steps and materials could be improved. In light of this situation, Pepsi-Cola had decided to review the Field Ready process and update both content and documentation.

MY ROLE
I redesigned the Field Ready Process manual and associated materials and turned them into an intranet site using HTML, JavaScript, Perl, and Acrobat to make it more concise and user-friendly.

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